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TUI Belgium

Bij TUI staat de klant meer dan ooit centraal. We streven naar een passend vakantieaanbod als antwoord op individuele vakantiewensen. Niet enkel onze naam is veranderd, maar ook onze TUI shops worden in een gloednieuw jasje gestoken. Een "look & feel" die onze klanten nog meer doet verlangen naar vakantie en waar ze via digitale ...
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TUI Contact Centre Agent - Summer 2020

Job ID: 51715
Job Views: 587
Location: International
Sector: Tour Operators
Contract: Temporary- Interim
Posted: 11.14.2019

Job Description

Location: Palma, Mallorca 
Business Sector: TUI Destination Experiences 
Function: TUI Experience Centre 
Report: TUI Experience Centre Team Leader 
Contract terms: Fixed Term (option to apply to extend/continue) 
Full/Part Time: Full Time 
TUI Destination Experiences, or TUI DX for short, is the world’s leading provider of destination experiences with 9,000 employees in 49 countries. TUI DX offer 14million guests a portfolio of excursions, activities, tours, transfers and guest services. 
If you want to know more about why TUI Group is the world’s leading tourism group, and our continuing work in the diversity & inclusion space, simply visit 
At A Glance: 
Joining the TUI Experience Centre as TUI Contact Centre Agent, you will be based in our Palma Office playing your part to provide multi-channel customer service that includes contact via phone, SMS and other digital channels. You will be providing both customer service and problem resolution to our guests both before and during their holiday when the service is operational 24hours a day. Your service will help you to build excellent relationships and provide sales through customer service on an individual basis. 
Please note: You have selected a position that requires an EU passport at time of travel 
What You Will Be Doing 
Provide a high level of customer service in response to an interesting variety of enquiries and customer complaints 
Talking to guests both before and during their holiday all over the world with the aim to do everything possible to resolve all enquiries during your first contact with them 
You will be supportive and empathetic with every guest and ensure that more complex or sensitive situations are investigated and resolved in full 
You will be empowered to act in the best interests of the guest and will receive the necessary support when required from a member of the management team 
You will be a contact point for your destination colleagues to help and respond to their enquiries 
You will be target driven and genuinely enjoy building up relationships and providing excellent service on an individual basis 
Build up operational and company knowledge with the use of modern technology to work with, all of which will help you to exceed any targets 

Job Requirements

What We Are Looking For 
Exceptional administration skills, strong planning, organisation and computer literacy 
A service orientated mind-set that will deliver our customer promise ‘Discover your Smile’ 
Able to work fully flexible shift patterns that include rotating shifts throughout the day, including nights 
Experience of working within a customer service / tourism role advantageous 
Confident and positive with the commitment to achieve sales through service targets 
Willing to work with colleagues and customers with varying nationalities 
High personal standards, behaviours and a professional attitude 
Strong verbal & written in Dutch & French and English. Any additional European language advantageous 
Comfortable working with modern technology, as well as the internet and social media 
Working Within TUI Group 
Being a valuable team member of TUI, the No.1 global travel company 
We offer a competitive salary and benefits 
Private Health Insurance is provided along with all visas/work permits and criminal check costs 
All training days are fully paid by us – we are proud of our free-to-all global learning and development programme including online language lessons and on-the-job Junior Management Development Programme 
TUI DX operate in 115 destinations offering more career opportunities than any other travel company 
How To Apply 
Apply fast and easy by uploading your CV or answer a few application questions. If your application is successful, we will invite you to an online fun recruitment journey before meeting you in person.