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Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 to bring “Abu Dhabi to the World”. Over the years, we have grown into Etihad Aviation Group, a diversified global aviation and travel company, which is one of the world’s most acclaimed industry brands. Our airline flies to over 84 destinations with a fleet of ...
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Groups Sales Agent - Vilvoorde

Job ID: 51675
Job Views: 1564
Location: Vlaams-Brabant
Sector: Airlines
Contract: Temporary- Interim
Posted: 10.09.2019

Job Description

We are constantly searching for the world’s top talent across a broad range of disciplines and specialism. We are now looking for a Groups Sales Agent based in our Vilvoorde office to cover for an extended maternity leave until mid-August 2020. 
The Groups Sales Agent is responsible to manage both “direct accounts” and “groups”, optimizing all guest interactions and opportunities to convert into sales outcomes and maximize revenues. She/he oversees the efficient handling of all telephone enquiries, maintains excellent sales results and customer service whilst ensuring correct implementation of Etihad policies and procedures. 
Handle direct bookings from Government, Corporates, embassies, sports clubs and travel trade bookings, identifying and pursuing all potential opportunities to exceed the station Groups revenue targets. Demonstrate a thorough knowledge of the Sabre Reservation system.
Handle groups enquiries; turning around new quotes within 24 hours and aiming to convert at least 20% into bookings by being pro-active and meeting customer and company requirements wherever possible as per the Groups materialization target.
Take ownership of existing group bookings and calendar for all applicable deadlines. Complete pre-flight checks for groups to agreed standards.
Ensure all monies accounted for every piece of business and aim to reduce cost of sale wherever practicable.
Keep accurate logs of all booking activity, ensuring all materials are properly displayed such that other members of the team can easily access information.
Keep up to date on Etihad products, services, policies and procedures to ensure accurate information and correct implementation. Communicate Groups policies effectively and clearly to trade and customers to ensure proper adherence is followed.
Oversee customer service delivery in the department (e.g. answering telephone calls) monitoring against set guidelines and standards and ensuring every opportunity to sell-up to premium classes is taken through guidance and close supervision on groups agents. Build good relationships with all business partners and enhance customer satisfaction.
Assist the Country Manager in the development, update and communication of Groups KPIs. Produce monthly reports to the Sales team to identify quality agents are quality accounts versus accounts that do not materialize.
Maintain effective working relationships both within the department and within other Etihad departments. Ensure a “can do” attitude is applied to sharing workloads within the departments such that all tasks are completed on time (includes Staff Travel, Medas and other administrative work in the office). Works as part of a team displaying flexibility and offering support to colleagues when required.
Prepare reports as requested by the Country Manager. Maintain and update records of leave applications and appraisals of the team. Raise purchase orders in ARIBA and follow up on station payment where applicable.

Job Requirements

High school or secondary education is required with courses on airline advanced passenger tariff and pricing.
Post holder must have at least 2 years airline work experience, preferably in sales/groups. 
Etihad/Sabre Reservations systems, knowledge of other GDS systems is a bonus. Recognized IATA or knowledge in rules and regulations or airline restrictions. 
Would be an asset: Official Sabre certification, Advance User/Knowledge of Amadeus.

Excellent communication and interpersonal skills 
Excellent written and oral communication skills in Dutch, French and English 
Please send us your CV by clicking on the following link: