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Company Info

Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 to bring “Abu Dhabi to the World”. Over the years, we have grown into Etihad Aviation Group, a diversified global aviation and travel company, which is one of the world’s most acclaimed industry brands. Our airline flies to over 84 destinations with a fleet of ...
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Sales Support Administrator - Vilvoorde


Job ID: 51602
Job Views: 1540
Location: Vlaams-Brabant
Sector: Airlines
Contract: Fixed: full-time
Posted: 07.02.2019

Job Description

 
The role of the Sales Support Administrator is focused on three main areas: Contacting prospective and existing customers to sell Etihad products and services in line with the commercial strategy to generate quality revenue. Providing analytical/administrative support to Sales Executives Supporting customers as per defined commercial strategy, process and policy Comply with all relevant safety, security, quality, health and environmental procedures to ensure a healthy and safe work environment. You will join the Benelux sales team, where you will be responsible for sales and administration support for the Netherlands and Belgium with your office based in Belgium.
 
SPECIFIC RESPONSIBILITIES 
Conduct outbound sales activities to prospective and existing customers in line with the commercial strategy to drive incremental, quality revenue and improved load factors, recording all pertinent information using Salesforce according to established policies and procedures
Support the onboarding of new customers in line with established policies and procedures
Maintain accurate and up to date information on all existing and prospective customers in Salesforce according to established policies and procedures
Meet defined sales KPIs/SLAs
In support of Sales Executives collect, review and record sales, customer, market and competitor data and insights according to established policies
Receive, record and issues sales data according to established policies and procedures to ensure data accuracy and execution of transactions according to contractual Terms & Conditions Gather, review and update customers information to ensure the accuracy of master data in defined Etihad systems
Enter order and sales in the company’s system to ensure the delivery of the right product and services at the correct price and with the proper discount level with outmost quality and efficiency.
Maintain promotional database by entering promotion details, regular and special prices and promotions to provide update information to sales force and ensure consistency of offered promotions
Collect, review and record sales, customer, market and competitor data and insights according to established policies and procedures to ensure data accuracy and execution of transactions according to contractual Terms & Conditions
Follow-up communication with internal and external stakeholders to ensure uninterrupted process flow and customer satisfaction to drive revenue performance.

Job Requirements

 
EDUCATION & EXPERIENCE 
3 year previous airline and/or trade experience in sales or reservations, with expertise in administration preferred. 
Knowledge of reservation systems : Amadeus or Sabre
Has IATA background
Excellent written and oral Dutch, French and English language skills. You will be responsible for sales and administration for The Netherlands and Belgium
Multicultural experience in dealing with people at all levels, including senior internal and external customers.

TRAINING & KNOWLEDGE 
Adequate on the job training.
Sound commercial understanding
Ability to communicate effectively with, and influence, all levels of staff, management and external stakeholders and customers, both verbally and in writing, on a commercial level.
Ability to effectively prioritize and execute tasks in a high-pressure environment
Highly motivated self-starter able to work to deadlines and under limited supervision
A very good knowledge and awareness of customer base
Ability to interact with senior management in customer organizations
Experience in interacting and work with diverse cultures
Computer literacy including ability to type and capture data efficiently and accurately.
Languages – fluent written and spoken English, Dutch and French – essential, written & spoken local language – essential
Reservation system knowledge : Amadeus or Sabre