Choose language

Company Info

Brussels Airlines

Brussels Airlines is the leading Belgian airline that offers the widest choice of flights to and from its base in Brussels Airport. Brussels Airlines is owned by SN Airholding and is backed up by more than 80 years of aviation experience in Belgium . Values such as flexibility, punctuality, reliability, excellent service, a multi-lingual ...
read more

Airport Ticketing Agent - Zaventem

Job ID: 51460
Job Views: 889
Location: Vlaams-Brabant
Sector: Airlines
Contract: Fixed: full-time
Posted: 01.28.2019

Job Description

Be responsible daily for the airport ticketing and sales activities within a team of 30-35 persons, in a one-to-one relationship with the passengers. You make reservations, issue tickets and give out general service information in an efficient and autonomous way.

Your main task is the sales and reservations of tickets for Brussels Airlines’ passengers (assure routing possibilities, fare calculation and payment modalities) and for the collection of excess baggage charges (correctness of the funds versus the counter sales report). You guarantee a commercial service that improves customer happiness.
Your assure clear information towards passengers and overall correctness of information to guarantee a correct implementation of the IATA rules and regulations as well as the internal rules (operational service delivery).
You provide information of general nature, as well as more detailed information regarding tariffs, regulations, product features and other relevant information. You act as a first contact point to answer passengers’ questions.
You anticipate and assist in irregularities affecting passengers functioning as a troubleshooter in order to involuntary reroute the passenger in balancing an efficient, swift solution as well as cost-effectiveness for the airline.
You are responsible to reroute, recalculate and reissue any ticket as requested by the passenger in order to ensure correct and complete travel documents.

Job Requirements

High school diploma or equivalent through experience
2 years of experience in ticketing and tarification procedures is an asset. We are also looking for Bachelor Tourism graduates who will receive an extensive training. 
Excellent knowledge of Dutch, French and English. Any other language is an asset.
Commercial insight & attitude
Discrete and a flair for tact
Mathematical basics & insight
Stress resilient & flexible
Welcoming attitude

How to apply?
Send us your CV by clicking on the following link: