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Qatar Airways

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the fastest-growing airline in the world. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of ...
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Senior Sales Support Agent - Brussels

Job ID: 51341
Job Views: 260
Location: Brussel – Bruxelles
Sector: Airlines
Contract: Fixed: full-time
Posted: 10.04.2018

Job Description

Welcome to a world where ambitions fly high.
From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.
We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.
We offer competitive compensation and benefit packages.

About Your Job:
As the Senior Sales Support Agent, you will support the sales team to achieve their assigned revenue targets by providing technical support and data within prescribed time frames. You will provide maximum support to the sales force in order to achieve revenue targets and raise awareness of Qatar's products and services. 

Provide the sales team with the necessary market intelligence, reports, highlighting the opportunities to improve, yields and market share
Contribute in managing distribution channels and database for the sales team, be local CRS contact person.
Use analytical tools to generate market share, revenue and sales data
Tracking and reporting of ROI on advertising, promotions, sponsorship's and sales activities
Coordination and submission of annual marketing activity plans and budgets
Maintain records of all fare approvals and corporate contracts for future reference and audit purpose
Provide maximum technical support of the sales force to ensure increased awareness of Qatar Airways products and services
Handle inquiries, problems encountered by the corporate/agent and liaise with relevant department of head office 
Research and analyse individual markets and place Qatar Airways in very visible place in the market and secure maximum market share of traffic on Qatar Ariways network.
Monitoring systems/key accounts intranet for content/Qatar Airways  presence/competitor activities
Assist in develop sales and marketing plans, PLB contracts, sales/Marketing reports, PLB monthly reports/yearly reports
Prepare travel agency and corporate fare updates, policy changes, product updates and distribute via electronic and hard copy
Prepare flyers and updates fare circular to the trade and corporate accounts
Coordination and distribution of all POS and promotional collateral
Make and confirm reservations for passengers where necessary, record and process reservations made by phone/fax/email.

Job Requirements

A Bachelor's Degree
Job-related  experience with a tour operator or an Airline (preferably)
Previous experience in a sales agent role advantageous
Proven experience with Amadeus
Strong MS Office skills
Excellent verbal & written communication skills in English, French and Dutch
You must have the right to live and work in Belgium

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