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via Freshfield Recruitment

Freshfield Recruitment, gevestigd in Diegem, is een "boutique style" executive search company, ook wel een headhunter genoemd. We zijn een innovatieve provider van professionele recruitment, talent management en people development diensten. We richten onze focus op de volgende industrieën en sectoren: - Travel & Tourism, ...
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Travel Technology Support Agent bij UNIGLOBE Travel op hoofdkantoor Mechelen

Job ID: 51287
Job Views: 2126
Location: Antwerpen
Sector: Travel Agencies - TMC's
Contract: Fixed: full-time
Posted: 07.31.2018

Job Description

Ben jij een gedreven zakenreisagent(e) die een stapje hogerop wil en klaar is voor de volgende stap in zijn/haar carrière?
Wherever you go in the world, the UNIGLOBE family of travel management companies is there with you. Clients from more than 90 countries across The Americas, Europe, Africa and Asia-Pacific already trust UNIGLOBE to be their preferred travel management partner. Rooted in local dependability and with an entrepreneurial spirit, we specialize in serving the unique needs of small and mid-sized enterprises, meetings and holiday travellers. Founded in 1980, UNIGLOBE Travel is headquartered in Vancouver, B.C., Canada.
With subsidiaries in more than 60 countries UNIGLOBE is the largest independent travel organisation in the world. Our global franchise network combines more than 30 years of business travel experience and generates an annual turnover of € 4 billion. We strive to be the best that we can be, with integrity, initiative and dependability. That is the UNIGLOBE Way.
UNIGLOBE Belux has 17 franchise agencies and is the 4th TMC in Belgium. The UNIGLOBE Belux Family consists of 170 members. UNIGLOBE Belux has a Turnover of 170 million euros and currently growing and expanding. The Head Office is in Mechelen.
We are curently looking for a Travel Technology Support Agent to support the organisation in Belgium 
Job Description:
• Maintain the Agency Support Operation for all online and offline Travel Technology:
 1st level Support: IQCX, Umbrella, TravelFusion, cytric, AeTM, Concur, …
 2nd level Support: GDS, Servico, SPRK, …
 Set-Up: E-Global Fares, TravelCase, iBank, …
• Respond as 2nd line support to Agency questions concerning Travel Technology Products and Solutions: functionality, application, interactions between different solution components
• Acknowledge, investigate and when possible recover incidents within the agreed SLA (Agencies and Technology Supplier)
• Set-up and implement new Travel Technology at the UNIGLOBE agencies
• Set-up and implement new UNIGLOBE agencies
• Provide improvement suggestions for Travel Technology Products and Solutions
• Liaise and collaborate with Third Party Suppliers
• Take ownership and feedback to the Agencies where required
• Delivering first class customer service to all UNIGLOBE Agencies

Job Requirements

Job Requirements:
• A number of years’ functional experience in Business Travel, Helpdesk or other customer facing functions
• An interest in Travel Technology
• A driven, self-motivated individual who demonstrates passion and enthusiasm
• Customer centricity and ability to drive a first class service organisation
• Proactive approach
• Can think ‘out-of-the-box’
• Strong analytical, verbal and written communication skills
• Ability to interact and communicate effectively with diverse groups of people (e.g. training)
• Knowledge of a GDS is a must
• Knowledge of an Online Booking Tool is a plus
• Fluency in Dutch, French and English
Send your CV to Jeroen van der Velde, Managing Partner at Freshfield Recruitment, who has been tasked by Uniglobe to conduct the recruitment on the following e-mail adress: Or call Jeroenfor more information about the job, the company and the financials on: 02/7190.03.55.
This will be treated in all confidentiality.