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Etihad Airways

From its Abu Dhabi base, Etihad Airways flies to 91 international passenger and cargo destinations with its fleet of 110 Airbus and Boeing aircraft. Etihad Airways, the national airline of the United Arab Emirates, was established by Royal (Emiri) Decree in July 2003. For more information, please visit:
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Groups Sales Agent - Vilvoorde

Job ID: 51285
Job Views: 897
Location: Vlaams-Brabant
Sector: Airlines
Contract: Fixed: full-time
Posted: 07.26.2018

Job Description

We are constantly searching for the world’s top talent across a broad range of disciplines and specialism and are now looking for a Groups Sales Agent based in our Brussels office.
The Groups Sales Agent is responsible to manage both “direct accounts” and “groups”, optimising all guest interactions and opportunities to convert into sales outcomes and maximise revenues. She/he oversees the efficient handling of all telephone enquiries, maintains excellent sales results and customer service whilst ensuring correct implementation of Etihad policies and procedures. 
• Handle direct bookings from Government, Corporates, embassies, sports clubs and travel trade bookings, identifying and pursuing all potential opportunities to exceed the station Groups revenue targets. Demonstrate a thorough knowledge of the Sabre Reservation system.
• Handle groups enquiries; turning around new quotes within 24 hours and aiming to convert at least 20% into bookings by being pro-active and meeting customer and company requirements wherever possible as per the Groups materialization target.
• Take ownership of existing group bookings and calendar for all applicable deadlines. Complete pre-flight checks for groups to agreed standards.
• Ensure all monies accounted for every piece of business and aim to reduce cost of sale wherever practicable.
• Keep accurate logs of all booking activity, ensuring all materials are properly displayed such that other members of the team can easily access information.
• Keep up to date on Etihad products, services, policies and procedures to ensure accurate information and correct implementation. Communicate Groups policies effectively and clearly to trade and customers to ensure proper adherence is followed.
• Oversee customer service delivery in the department (e.g. answering telephone calls) monitoring against set guidelines and standards and ensuring every opportunity to sell-up to premium classes is taken through guidance and close supervision on groups agents. Build good relationships with all business partners and enhance customer satisfaction.
• Assist the Country Manager in the development, update and communication of Groups KPIs. Produce monthly reports to the Sales team to identify quality agents are quality accounts versus accounts that do not materialize.
• Maintain effective working relationships both within the department and within other Etihad departments. Ensure a “can do” attitude is applied to sharing workloads within the departments such that all tasks are completed on time (includes Staff Travel, Medas and other administrative work in the office). Works as part of a team displaying flexibility and offering support to colleagues when required.
• Prepare reports as requested by the Country Manager. Maintain and update records of leave applications and appraisals of the team. Raise purchase orders in ARIBA and follow up on station payment where applicable. 

Job Requirements

• High school or secondary education is required with courses on airline advanced passenger tariff and pricing.
• Post holder must have at least 2 years airline work experience, preferably in sales/groups. 
• Etihad/Sabre Reservations systems, knowledge of other GDS systems is a bonus. Recognised IATA or knowledge in rules and regulations or airline restrictions. 
• Would be an asset: Official Sabre certification, Advance User/Knowledge of Amadeus.
• Excellent communication and interpersonal skills 
• Excellent written and oral communication skills in Dutch, French and English 
Please go to our jobsite: and send us your application.