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Company Info

BCD Travel

As a leading provider of global corporate travel management, BCD Travel simplifies and streamlines the business of travel. This benefits the organization on every level: from the bottom line to the business traveler. BCD Travel operates in more than 90 countries, with US$14.6 billion in total sales and a combined worldwide work force of 10,800 ...
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Business Travel Consultant - Zwijndrecht


Job ID: 50803
Job Views: 596
Location: Antwerpen
Sector: Travel Agencies - TMC's
Contract: Fixed: full-time
Posted: 04.14.2017

Job Description

 

The travel consultant is responsible for handling daily incoming reservation requests by phone or mail. They are the first point of contact for active travel consultation towards the business customers, providing travel details and up-selling of related products and this within the guidelines of BCD Travel and to meet the needs of the customers


Your focus will be

  • Handle incoming travel requests (mail, phone, etc…), making bookings with the systems and within the rules and regulations of BCD Travel.
  • Reservation and follow up of client files using different GDS systems.
  • Fare proposals.
  • Provide travel offers and general travel advice towards travelers within customers travel policy.
  •  Active (up)selling and cross selling of different BCD Travel products.
  • Give feedback on daily operational processes and commercial relationship with customer.
  • Dispatch administrative tasks to the service concerned and follow up if necessary.

Job Requirements


Your profile
  • Bachelor degree in tourism or experience in business travel.
  • Minimum of 2 years of experience as a Business Travel Agent.
  • Good language skills spoken and written in English and Dutch.
  • Good knowledge of the BCD business processes, GDS systems : Amadeus, @tlantis, and services.
  • Team player
  • Commercial attitude
  • Customer service minded
  • Stress resistant, keep balance between quantity and quality
  • Accurate
  • Positive and open minded attitude
  • Flexible
 Other
Working hours: from 8h00-18h00 with 45 minutes lunch break.    

What we offer you
This is an exciting opportunity within an international company. You'll be working with a great team of colleagues. And we offer you a competitive salary, training, career development and a dynamic working environment.