As a leading provider of global corporate travel management, BCD Travel simplifies and streamlines the business of travel. This benefits the organization on every level: from the bottom line to the business traveler. BCD Travel operates in more than 90 countries, with US$14.6 billion in total sales and a combined worldwide work force of 10,800 ...
Business Travel Consultant - Aalst
Job ID: 50792
Job Views: 1054
Sector: Travel Agencies - TMC's
Contract: Fixed: full-time
The travel consultant is responsible for handling daily incoming reservation requests by phone or mail. They are the first point of contact for active travel consultation towards the business customers, providing travel details and up-selling of related products and this within the guidelines of BCD Travel and to meet the needs of the customers.
Your focus will be
Handle incoming travel requests (mail, phone, etc…), making bookings with the systems and within the rules and regulations of BCD Travel.
Reservation and follow up of client files using different GDS systems.
Provide travel offers and general travel advice towards travelers within customers travel policy.
Active (up)selling and cross selling of different BCD Travel products.
Give feedback on daily operational processes and commercial relationship with customer.
Dispatch administrative tasks to the service concerned and follow up if necessary.
Bachelor degree in tourism or experience in business travel.
Minimum of 2 years of experience as a Business Travel Agent.
Good language skills spoken and written in English, Dutch, French.
Good knowledge of the BCD business processes, GDS systems : Amadeus, @tlantis, and services.
Customer service minded
Stress resistant, keep balance between quantity and quality
Positive and open minded attitude
Other Working hours: from 8h00-17h00 with 1h lunch break between 12h00 and 13h00.
What we offer you This is an exciting opportunity within an international company. You'll be working with a great team of colleagues. And we offer you a competitive salary, training, career development and a dynamic working environment.