Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the fastest-growing airline in the world. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of ...
Senior Direct Sales and Servicing Agent
Job ID: 50778
Job Views: 872
Location: Brussel – Bruxelles
Contract: Fixed: full-time
Qatar Airways: Welcome to a world where ambitions fly high From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team. We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world. We offer competitive compensation and benefit packages.
Abour Your Job: We are looking for a Senior Direct Sales and Servicing Agent to provide sales and servicing support for direct and trade client groups maximising revenue and providing expertise to the Commercial team in relation to reservations procedures. Your main focus in this role will be to work with Groups & Series/Allotments but your job may also require of you to assist with request from direct customers and travel agents.
Groups & series/allotments–Quotations/Bookings/Change/Ticketing/Invoicing/Follow-up
Ticketing for non-IATA agents, Embassy as well as staff travel, FAM-trips, ID/AD tickets etc.
MEDA-Respond to requests for medical assistance and special meal.
Trade support-support via phone, e-mail and queues. Tariff-req./Ticketing/Reissue/Refunds)
Direct customer support-General reservations queries and support our contact Center in Poland with any queries they may have.
Privilege Club–Update profile of FFP Privilege Club via QLAS system/make bookings, upgrades, change of redemption tickets.
The successful candidate will ideally have:
Trade experience and knowledge of Amadeus
Strong experience of working within the sector
Previous groups experience is considered as an advantage
Knowledge of tariffs, refunds and ticket issue
Knowledge of Excel
Fluent English, Dutch and French
Strong team player
Interested? To apply for this position please click on the following link: http://careers.qatarairways.com/qatarairways/vacancydetail.aspx?vacancyid=120850