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via Freshfield Recruitment

Freshfield Recruitment, gevestigd in Diegem, is een "boutique style" executive search company, ook wel een headhunter genoemd. We zijn een innovatieve provider van professionele recruitment, talent management en people development diensten. We richten onze focus op de volgende industrieën en sectoren: - Travel & Tourism, ...
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Inside Sales & Account Manager SME at AirPlus

Job ID: 50718
Job Views: 2231
Location: Brussel – Bruxelles
Sector: Credit Cards - Finance
Contract: Fixed: full-time
Posted: 02.27.2017

Job Description

Company Description of BCC Corporate & Airplus
BCC Corporate:
Issuer of Visa and Mastercard coprporate cards in Belgium, offers custom-made payment modalities to companies. It was set up as a separate company on 2006. Before then it had been a division of Bank Card Company (BCC). In 2009, BCC Corporate was taken over by Alpha Card. Alpha Card, owned by BNP Parisbas Fortis and American Express, issues American Express cards in Belgium and Luxemburg and is owner of an acceptance network of their credit cards in local business. After the takeover, BCC Corporate continued functioning as a separate entity. As per May 2017 BCC Corporate will become part of Airplus.

AirPlus. Your Travel Payment company:
Business trips involve a lot of organization: From the planning to the payment of flight, hotel, rail and rental car costs before and during the trip up to the evaluation of the costs after the trip. AirPlus, as a leading international provider, offers solutions for the day-to-day management of business travel. Some 1,200 employees devote themselves each day to making business travel easier for our 46,500 corporate customers from around the world and ensuring that costs remain manageable. AirPlus is part of the Lufthansa Group.

In doing so, AirPlus draws on more than 25 years of experience. Companies optimize their business travel management with AirPlus: We are the preferred billing partner worldwide of major airlines such as Lufthansa, Singapore Airlines and United Airlines and a business partner of leading technology companies such as Amadeus and SAP. We know all about the tasks and problems in business travel management and give full support to companies from the payment to the billing through to the analysis of business travel expenses.

Working environment:
AirPlus stands out thanks to its employees. We are successful only because of the high quality of our staff and their continual striving for excellence – this top team forms the backbone of our company. That is why we try to support and challenge our employees in the best possible way, and believe that can succeed only through ongoing investment and a favorable working environment.
The good news is: 98 percent of our employees would choose AirPlus again – our annual staff survey confirms this. The reason for this lies not least in our numerous opportunities for personal and professional development. It is also due to an excellent, open working environment, characterized by mutual respect and a friendly atmosphere. Fairness, equality and open-mindedness are not just empty words with us – they are embodied in our corporate culture. And because of that we received, in 2015, the “Great Place to Work” award.

Job Purpose Overview: 
Identification and development of opportunities in the Small & Medium-Sized Enterprises (SME) sector and establishment of new business with prospective customers, understanding of the customer organization and the players within the client organization. The Inside Sales Manager is responsible for starting an effective working relationship with new customers providing qualified service to AirPlus prospects in a manner that supports the company’s mission. Collaboration with product management and sales related teams within the organization as well as responsibility for coordinating customer projects and updating the AirPlus customer relationship tool are part of this position.
Key Responsibilities:  
• Identifying and maximizing opportunities within the SME Market which results in establishing new business with prospective SME customers
• Account and Relationship Management of a portfolio of existing customers
• Prospecting/cold calling SME companies
• Follow up on leads, upsell- and cross-sell leads from partners and leads from within AirPlus
• Provision of accurate proposals and product information to customers in a timely and efficient manner
• Log activity in the CRM system
• Conduct webinars/(online) presentations and sales calls
• Handle questions concerning Contract and Terms & Conditions
• Ensure quick and timely issueing of cards and a short period until first transaction
• Administration of pre-filled contracts
• Establish and signing of new business
• Developing a sound understanding of the customer
• Educate prospects and customers on best use of products and services
• Liaise with Administrative, Risk, Technical and Operations department to ensure smooth roll out and successful implementation of the customer
• Handling of financial issues
• Handling of leaving customers
• Resolve issues with a high level of customer service, focusing on customer satisfaction
• Collaborating with the Product Management and Customer Service teams, keeping them informed on the pertinent facts and needs of various customers
• Representation of the company at client calls/webinars/presentations and industry events


Job Requirements

• An academic qualification at graduate level (Bachelor´s degree) required in a business, marketing or Business Travel Management (BTM) related field
Knowledge & Experience  
• Sales experience and preferably one year inside sales experience. 
• Experience in travel and/or corporate card industry preferred
Skills & Abilities: 
• Tri-lingual NL-FR-EN. Must feel comfortable making sales calls to clients and prospects in Flemish and French.
• Must be positive and proactive, with a high desire to resolve account related issues 
• Ability to identify and develop new and creative channels for revenue generation and obtaining new business
• Have a high level of commercial and business acumen, with strong negotiation skills
• Self-motivated and able to work well in a team environment
• Strong customer interfacing skills and excellent verbal and written communication skills 
• Superior organizational and time management skills along with the ability to communicate effectively, meet deadlines and achieve results are critical 
• Technical aptitude
Very competitive salary package and extra-legal benefits. Flexible working times, flat hierarchies and varied work on innovative projects create an ideal environment for your personal success. Office close to the central station in Brussels. Our made-to-measure further education and training options offer an excellent development possibility for your career. Interesting bonus and commission program.
I am Jeroen van der Velde, Managing Partner at Freshfield Recruitment, the recruitment agency assigned by AirPlus to work on this opportunity. Send me your CV or give me a call to discuss the opportunity. If we both think that your profile matches the job requirements in terms of skills and financials. My e-mail adress is and my telephone numbers are +32 2 719.03.55 or +32 474.36.14.36.